# Friendship Hyundai of Bristol - Detailed Adviser Profiles > Organization: Friendship Hyundai of Bristol > Team Site: https://hyundaitn.adviserly.com > Dealership Homepage: https://www.hyundaitn.com/ Companion to [llms.txt](https://hyundaitn.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Ben Couch - Profile: [https://hyundaitn.adviserly.com/ben-couch/reviews](https://hyundaitn.adviserly.com/ben-couch/reviews) - Department: Sales (Sales) - Title: Product Specialist - Rating: 5.0 stars (21 ratings, 19 reviews) - Lifetime vehicles sold: 127 - Recent vehicles sold: 5 - Sales specialties: PALISADE, TUCSON, XC40, XC60, XC90 I'm a Product Specialist from Bristol with two years of experience in the automotive industry, at Friendship Hyundai Volvo Bristol. I come from a mixed working background of pharmacy and and men's premium apparel, through that working experience I've developed a passion about client care and possess a deep understanding of our products. My approach is calm and methodical; I excel at listening to clients' concerns, identifying the root of the problem, and developing effective solutions. Past clients have praised my responsiveness and ability to find practical answers. Beyond my professional life, I'm actively involved in the Bristol community, volunteering my time with organizations like the Bristol Twin Cities Lions Club, Rotary Club of Bristol, VA/TN, and several Masonic bodies (King Masonic Lodge #461 F&AM, Jericho Shrine NO. 180, Knoxville Scottish Rite, St. Omer Commandery #19 and its subordinate bodies). I also contribute to local community outreach programs through churches and food banks. Recent reviews: - 2026-05-20 | 5.0/5 | Melinda G. — Great service! We enjoyed the purchasing process and appreciated the guidance and knowledgeable sales person.....Ben Couch! He called after the transaction to see if I had any questions. Much appreciated! The profile photo on this feedback request doesn't reflect his calm and positive demeanor. - 2026-03-31 | 5.0/5 | Jennifer T. — Ben was very helpful and patient with us. We looked at several different vehicles and he understood that what we wanted really mattered. We have always been a dedicated customer to a previous dealership in our hometown. Ben changed that. We will definitely be back. - 2026-04-10 | 5.0/5 | Deanna P. — Excellent start to finish. He was obliging to answer all questions regarding different models and to note differences and pricing. Not aggressive… he didnt try to sell me the car, he knows the car will sell itself. Great person to have on your staff. ### Brent Caldwell - Profile: [https://hyundaitn.adviserly.com/brent-caldwell/reviews](https://hyundaitn.adviserly.com/brent-caldwell/reviews) - Department: Sales (Sales) - Title: Product Specialist - Rating: 5.0 stars (32 ratings, 26 reviews) - Lifetime vehicles sold: 157 - Recent vehicles sold: 13 - Sales specialties: SANTA FE, TUCSON, XC40, XC60, XC90 I'm a Product Specialist at Friendship Hyundai Volvo Bristol, bringing five years of experience to help customers in the Tri Cities find the perfect vehicle. I'm a graduate of East Mecklenburg High School, and a big Carolina Panthers fan. I've also explored Hawaii, and enjoy hiking, disc golf, and movies in my free time. My goal is simple: make finding your next car a positive and straightforward experience. Recent reviews: - 2026-02-28 | 5.0/5 | Francisco M. — I had a great experience working with Brent Caldwell at Friendship Volvo of Bristol. He was always present, attentive, and took care of everything—from the paperwork to payments and tags—making the whole process easy and stress-free. I bought my Subaru Outback XT there, and Brent felt more like a friend than a salesperson. I strongly recommend Brent and the team at Friendship Volvo of Bristol. 👍🚗 - 2026-03-30 | 5.0/5 | Karen C. — Brent was very helpful in the trading process. He worked diligently with me on the trade. He has been very helpful to explain the computerized workings of the car. Any time I have a question about something I can either call or go by. He is a very nice fellow and very patient. - 2026-03-11 | 5.0/5 | Fredrik A. — Brent was truly service minded. He went above and beyond to make sure the deal went smoothly. He was never pushy and truly does your company name, Friendship, justice. ### James Devaney - Profile: [https://hyundaitn.adviserly.com/james-devaney/reviews](https://hyundaitn.adviserly.com/james-devaney/reviews) - Department: Sales (Sales) - Title: Product Specialist - Rating: 5.0 stars (10 ratings, 7 reviews) - Lifetime vehicles sold: 118 - Recent vehicles sold: 8 - Sales specialties: ELANTRA, ELANTRA SE, PALISADE, SANTA FE, TUCSON Hi, I’m a Product Specialist at Friendship Hyundai Volvo in Bristol. Originally from Chilhowie, Virginia, I’m an Army veteran and proud graduate of Chilhowie High School. I’ve been with the Friendship team for six months and am passionate about helping customers find the perfect vehicle to fit their needs. Outside of work, I spend most of my time with my family and raising my daughter. Recent reviews: - 2026-05-05 | 5.0/5 | Kim K. — It was exceptional, before, during, and after our purchase. James went out of his way to make this a pleasant experience and we were especially pleased that we weren't put through arm-twisting, bait and switch tactics, and the old "let me go talk to my manager" b.s. that still exists in the car sales industry today. - 2025-09-08 | 5.0/5 | Daniel W. — James was very helpful, he went beyond and above to help my wife and I to find the vehicle we wanted. Thanks James, you are very much appreciated. - 2025-12-03 | 5.0/5 | Danelle A. — He was very helpful and answered all my questions. He wasn’t pushy which I truly appreciated. ### JR Walker - Profile: [https://hyundaitn.adviserly.com/jr-walker/reviews](https://hyundaitn.adviserly.com/jr-walker/reviews) - Department: Sales (Sales) - Title: Product Specialist Hey there! I'm a Product Specialist with a year under my belt, based right here in Bristol, TN. You might say I'm known for getting folks the best possible deal – it's something I really enjoy! I am a Hyundai Certified professional, currently with Friendship Hyundai Volvo Bristol. Outside of work, I'm all about family. I'm a graduate of Fishburne Military School, and I enjoy visiting Gatlinburg, Knoxville, and Washington D.C. when I get the chance. I'm incredibly proud of the four kids I'm raising: Skye, Drake, Ava, and Lily. They're my world. When I'm not spending time with them, you can find me on the flag football field or the basketball court, or catching up on a Marvel movie, Star Wars flick, or anything Disney-related. I love to talk about family, sports, and relevant pop culture! ### Justin Rigsby - Profile: [https://hyundaitn.adviserly.com/justin-rigsby/reviews](https://hyundaitn.adviserly.com/justin-rigsby/reviews) - Department: Sales (Sales) - Title: Product Specialist - Rating: 5.0 stars (33 ratings, 23 reviews) - Lifetime vehicles sold: 188 - Recent vehicles sold: 16 - Sales specialties: ELANTRA SE, PALISADE, SANTA FE, SANTA FE HYBRID, TUCSON I'm a friendly and honest Product Specialist with a year of experience at Friendship Hyundai Volvo Bristol. I'm a hard worker, always striving to understand customer needs. My background includes a degree from Milligan University and experience working across the USA. Outside of work, I enjoy playing tennis and golf. Recent reviews: - 2025-11-09 | 5.0/5 | Christopher B. — I had an excellent experience purchasing my car thanks to Justin. He was friendly, helpful, and extremely knowledgeable about every detail of the vehicle. He took the time to answer all my questions, made the process smooth and stress-free, and never pressured me into making a decision. I left feeling confident and satisfied with my purchase. I highly recommend working with him if you're looking for a great car-buying experience. - 2026-04-10 | 5.0/5 | Becca H. — Justin was exceptional right from the start!! He was friendly, answered all our questions and most importantly, made my husband and I feel comfortable! I changed my mind last minute and chose a different car all together and Justin was awesome!! I love our new Elantra!! I would highly recommend buying from Friendship Hyundai of Bristol!! Thank you Justin!!!!! Becca A - 2026-02-21 | 5.0/5 | Shane S. — Justin was a great help and made my experience at the friendship hyundai in bristol easy and fast. Anyone looking for first class customer service and the best deals on new or used cars should shop with friendship. And If you go to bristol ask for Justin. ### Preston Vance - Profile: [https://hyundaitn.adviserly.com/preston-vance/reviews](https://hyundaitn.adviserly.com/preston-vance/reviews) - Department: Sales (Sales) - Title: Product Specialist Hi, I'm a Product Specialist at Friendship Hyundai Volvo in Bristol. I've spent most of my life around cars – from mechanics to body work – and I'm excited to be transitioning into sales. It's something I've wanted to do for a while. I'm a family man – happily married for over 20 years, with three daughters and a son-in-law. My wife's a Nurse Practitioner, and I'm incredibly lucky to have such a wonderful family. Outside of work, I'm an avid fly fisherman and even guide on local rivers for trout. I also enjoy golf. I'm passionate about cars, but even more passionate about making sure my customers are happy. I pride myself on being focused, real, and meeting people where they are. I’m happy to chat about family, fishing, cars, or anything else that comes up. ### Tim Furches - Profile: [https://hyundaitn.adviserly.com/tim-furches/reviews](https://hyundaitn.adviserly.com/tim-furches/reviews) - Department: Sales (Sales) - Title: Product Specialist - Lifetime vehicles sold: 18 - Recent vehicles sold: 4 - Sales specialties: S60, XC40, XC60, XC90, XT4 Born and raised in Mountain City, I'm a Product Specialist at Friendship Hyundai Volvo Bristol. I love what I do and the company I work for, which has a solid reputation here in the community. My customers often tell me I'm easy to talk to and relatable, and I genuinely enjoy meeting new people. When I'm not helping folks find the right vehicle for their needs, I enjoy fishing, hanging out with our needy schnauzers, and spoiling my new grandson. My wife, Liberty, is a nursing professor at King University, and we have four children we're incredibly proud of. We enjoy traveling, with destinations like the Grand Canyon, Hoover Dam, and swimming with stingrays in Cozumel being some of our favorites. ### Britta Van Amburgh - Profile: [https://hyundaitn.adviserly.com/britta-van-amburgh/reviews](https://hyundaitn.adviserly.com/britta-van-amburgh/reviews) - Department: Service (Service) - Title: Assistant Service Manager - Rating: 4.8 stars (124 ratings, 89 reviews) - Lifetime vehicles serviced: 1759 - Recent vehicles serviced: 165 Recent reviews: - 2026-03-27 | 5.0/5 | Mary W. — Britta was very kind and kept me updated about my car as it was being serviced. I appreciated her letting me know that I still had one more free oil change which I did not know until she informed me of it. Thank you Britta for all your professional courtesy, and even seeing us to the car, and making sure everything was correct on my car panel. - 2026-05-03 | 5.0/5 | Tanya D. — great, no issues at all. very nice and went through everything to be done. - 2026-05-15 | 5.0/5 | Ricky H. — Really good. She was very helpful and knowlegable ### Dylan Weston - Profile: [https://hyundaitn.adviserly.com/dylan-weston/reviews](https://hyundaitn.adviserly.com/dylan-weston/reviews) - Department: Service (Service) - Title: Assistant Parts Manager Hi, I'm the Assistant Parts Manager at Friendship Hyundai Bristol. I'm a certified parts counterperson with a background in live theatre – so I'm used to working under pressure and dealing with diverse personalities! I graduated from ETSU and my free time is filled with a mix of nerdy pursuits like building Lego sets, going outdoors, binge-watching sci-fi shows (Doctor Who is a current favorite!), and anything Harry Potter related. I also enjoy discussing pretty much anything – so feel free to chat! I'm approachable, friendly, and always happy to help. ### Zach Ferrell - Profile: [https://hyundaitn.adviserly.com/zach-ferrell/reviews](https://hyundaitn.adviserly.com/zach-ferrell/reviews) - Department: Service (Service) - Title: Assistant Service Manager - Rating: 5.0 stars (162 ratings, 112 reviews) - Lifetime vehicles serviced: 2238 - Recent vehicles serviced: 191 I've been in the auto industry for six years, working my way up to Assistant Service Manager at Friendship Hyundai Volvo Bristol. I'm a Honda Master Technician, and I was once the youngest in the region. I take pride in building strong relationships – I strive to treat everyone with respect and professionalism. I'm a problem-solver, enjoying the fast-paced, dynamic nature of the service department and finding solutions for both customers and internal challenges. I'm passionate about the car business, especially the fixed ops side. Outside of work, I'm married, a Volunteer High School alum, and a big fan of comic books and rock and roll. I enjoy hunting, football, and talking cars – I’m pretty handy too, able to fix most anything. I’m focused on achieving monthly and quarterly goals, and I aim to make every customer feel like part of the Friendship family. Recent reviews: - 2026-05-14 | 5.0/5 | Adam P. — Zach was up front and honest and knowledgeable from the beginning to the end of getting my car fixed .. always had the answers to my questions . - 2026-04-08 | 5.0/5 | Rebecca H. — He is very knowledgeable and friendly! He explained everything, will definitely be back! - 2026-05-16 | 5.0/5 | Steven R. — Had a great experience.Zach was helpful and professional. ### Adam Cornett - Profile: [https://hyundaitn.adviserly.com/adam-cornett](https://hyundaitn.adviserly.com/adam-cornett) - Department: Plus (Management) - Title: General Manager As a results-driven General Manager with nine years of experience in the auto industry, I've built a reputation as a coach. I get a real kick out of helping people succeed, develop into great teammates, and eventually become leaders themselves. High energy? Absolutely. I'm all about finding solutions and approaching things with a positive attitude. I'm from Mountain City, TN, but you'll usually find me in Bristol. I played tennis at Virginia Intermont College and love my Vols. Outside of work, I'm always active: tennis, basketball, weightlifting, and most of all, chasing after my kids. I'm married to my wonderful wife, Megan, and we have two children. I'm passionate about helping both my customers and my team. Whether it's finding the right car for someone or helping my staff grow and reach their goals, I'm here to help. ### Jason Turner - Profile: [https://hyundaitn.adviserly.com/jason-turner](https://hyundaitn.adviserly.com/jason-turner) - Department: Plus (Management) - Title: General Sales Manager I'm a results-oriented General Sales Manager with 29 years of experience in the automotive industry. I'm originally from Wise, VA, and currently reside nearby. My passion is helping people achieve their goals, and I pride myself on truly listening to understand their needs. I'm a hard worker, dedicated to honesty and integrity, and I believe in leading by example as a servant leader. My background includes a tenure at Friendship Hyundai Volvo Bristol. Outside of work, I enjoy spending time with my family, golfing, and cheering on the Atlanta Braves, Dallas Cowboys, Virginia Tech Hokies, and Duke Blue Devils. I also have a love for the beach and all things related to it. I'm an ETSU alum and am passionate about what I do. ### Jaylon Wells - Profile: [https://hyundaitn.adviserly.com/jaylon-wells](https://hyundaitn.adviserly.com/jaylon-wells) - Department: Plus (Parts) - Title: Assistant Parts Manager I'm a highly accurate and reliable Assistant Parts Manager with five years of experience at Friendship Hyundai Volvo Bristol in Bristol, TN. I've built a reputation for getting the right parts on time, every day, and consistently going the extra mile. My role is crucial to the repair process; I enjoy helping customers get back on the road quickly by efficiently locating and ordering the necessary parts. I'm confident and knowledgeable about parts, but I also pride myself on being friendly and approachable. Customers appreciate my kind demeanor and my ability to communicate clearly. Outside of work, I enjoy playing basketball, video games, working on my car, and traveling—I've explored extensively throughout the U.S. and even abroad. I'm passionate about cars, video games, PCs, and even engaging in the occasional political debate. I graduated from Daniel Boone High School, and I'm a big fan of classic movies. ### Nathan Mize - Profile: [https://hyundaitn.adviserly.com/nathan-mize](https://hyundaitn.adviserly.com/nathan-mize) - Department: Plus (Service) - Title: Service Manager Hi, I'm a Parts Manager with 14 years of experience in the automotive industry, specifically at Friendship Hyundai Volvo Bristol. I'm passionate about helping my team succeed – leading and training the next generation of Friendship managers. My philosophy is simple: work hard, play hard, and always go the extra mile, like Mitch always says. I’m engaged to my fiancé and enjoy football, video games, and discussing fast cars. I'm proud to represent both Friendship dealerships and Hyundai, and I'm dedicated to showing our customers why we're the best choice. I'm a Northeast State Community College graduate and a big Star Wars fan, but my real passion is helping the people around me achieve their best. ### Sean Davis - Profile: [https://hyundaitn.adviserly.com/sean-davis](https://hyundaitn.adviserly.com/sean-davis) - Department: Plus (Management) - Title: Sales Manager - Lifetime vehicles sold: 1 - Recent vehicles sold: 1 - Sales specialties: X5 I'm a Sales Manager at Friendship Hyundai Volvo of Bristol, a job I've loved since 2014. I'm originally from Bristol, VA. I'm married with one child. My free time is usually spent outdoors – I enjoy all things nature. At work, my focus is on helping customers find their perfect car; I pride myself on being honest and transparent throughout the process. Anywhere tropical is a favorite family spot. ### Tim Counts - Profile: [https://hyundaitn.adviserly.com/tim-counts](https://hyundaitn.adviserly.com/tim-counts) - Department: Plus (Finance) - Title: Finance Manager Hi, I'm a Finance Manager at Friendship Hyundai Volvo Bristol. I've been with the company since August 2019 and really appreciate the great work environment. I'm originally from Wise, VA, and a UVA graduate. I've been in finance for 1 year. I enjoy building strong relationships with clients and am passionate about finding the most affordable way for them to get into a new vehicle worry-free. I'm detail-oriented and dedicated to helping customers create budgets that best suit their needs. Outside of work, I enjoy playing golf and basketball, and I like chatting about sports and getting to know our customers. ### Zach Brewer - Profile: [https://hyundaitn.adviserly.com/zach-brewer](https://hyundaitn.adviserly.com/zach-brewer) - Department: Plus (Finance) - Title: Finance Manager My name is Zach and I serve as a Finance Manager at Friendship Hyundai Volvo of Bristol. I bring over six years of experience in the automotive industry, complemented by a background in banking and lending. Originally from Kingsport and a graduate of Sullivan South High School, I now reside in Bristol. Outside of work, I enjoy traveling to new destinations, relaxing at the beach, and spending time on the water. I’ve been married for five years, and together my spouse and I share three wonderful dogs—along with occasionally fostering or rescuing others. I look forward to assisting you with your next vehicle purchase and helping turn your dream vehicle into a reality.